Terms & Conditions

The website terms and conditions govern the ordering process, pricing, and returns, ensuring that all customers are aware of their rights and responsibilities. It is critical for our customers to understand that prices are subject to change due to fluctuations in raw material costs, and all orders will be invoiced at the price prevailing on the date of completion. 

Printed boxes and cases may incur a print charge unless blocks are held by us. For secondary prints, a charge of 15p plus VAT per box or item will apply. It is important for customers to communicate which size of block they would like to use for their products. No specific instructions may result in our printers making judgment calls on sizing, which could affect the final product.

When placing orders, customers must be aware that economy rates apply only to individual patterns, not to total assortments. Please see our Delivery and Returns Information page for delivery charges and destinations requiring a delivery quote. Furthermore, all prices listed are exclusive of VAT, which will be added to items whenever it is applicable under current legislation at the time of shipment.

Artwork proofs will be provided for customer review, particularly to confirm technical details such as spelling and contact numbers. It is the customer's responsibility to identify and communicate any corrections needed in writing. Subsequently, we charge a nominal fee for the creation and production of naming blocks, but those blocks will remain our property.

Box for Britain

Customers can request individual samples; however, we retain the right to charge for multiple samples or single-item requests, including shipping fees. Additionally, we reserve the right to levy interest on any overdue invoices that exceed 30 days.

Reviewing our website terms and conditions not only ensures compliance but also helps foster a better understanding of the potential costs associated with ordering and returning products, as well as the charges that may arise during this process. We strongly encourage all our customers to familiarise themselves with these conditions to avoid any surprises.